FAQ

1. How do I order on www.MyTiffanyCity.com?

2. Is it safe to order on www.MyTiffanyCity.com?

3. Is global online shopping available on www.MyTiffanyCity.com?

4. What methods of payment do you accept?

5. Does Tiffany & Co. offer engraving services?

6. Do you have wholesale plan?

7. How can I make returns or exchanges?

8. Do the items come with original Tiffany & Co Packs?

9. Is the Tiffany Blue Box® available for purchase?

10. How can I get a Tiffany & Co. Anti-tarnish Silver Polishing Cloth?

11. Are these Tiffany & Co. jewelry authentic?

12. Are these Tiffany & Co. jewelry made of sterling silver?

13. What should I do if the items were damaged upon receipt?

14. How should I store my silver?

15. How do I care for my Tiffany & Co. sterling silver?

16. Are the products on your site authentic?

1. How do I order on www.MyTiffanyCity.com?

The fastest and the most secure way of ordering is by placing an order through our web site. Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures.

2. Is it safe to order on www.MyTiffanyCity.com?

It’s absolutely safe and no risk. We provide easy shopping and secure payment on our site. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Our site is now using new technology to help protect you from identity theft, credit card fraud, spam and malicious software.

3. Is global online shopping available on www.MyTiffanyCity.com?

Yes, we ship the jewelry worldwide by Parcel Force or USPS. No matter how many items you purchase per transaction or where to ship, we only charge $8.99 for trackable shipping.

4. What methods of payment do you accept?

1. Online payment with credit card, most frequent payment method.
2. Pay p a l.

5. Does Tiffany & Co. offer engraving services?

Hand or machine engraving is not available for the moment. Requests for engraving is easily accommodated in most local jewelry store via a small fee.

6. Do you have wholesale plan?

We provide wholesale solution for the regular customers. You can purchase more items while spending less money. If you are interested in it, please don’t hesitate to contact us by email.

7. How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please refer to our policy and contact us by email.

8. Do the items come with original Tiffany & Co Packs?

The items will come with original Tiffany & Co. gift packs including the blue box, pouch, silver care card and gift bag.

9. Is the Tiffany Blue Box® available for purchase?

A Tiffany Blue Box® is provided only with the purchase of Tiffany & Co. items.

10. How can I get a Tiffany & Co. Anti-tarnish Silver Polishing Cloth?

Each order will come with a FREE Tiffany & Co. Anti-tarnish Silver Polishing Cloth.

11. Are these Tiffany & Co. jewelry authentic?

All our Tiffany & Co. items are purchased from the manufactory directly which works for Tiffany stores. So we can offer the jewelry at low price without the expenditure for Market channel. The items will not be covered by tiffany stores warranty and you can not get the service from Tiffany stores because we are not authorized sellers. We always apply ourselves to provide the customers with fantastic Tiffany jewelry at price you can afford.

12. Are these Tiffany & Co. jewelry made of sterling silver?

All our Tiffany & Co jewelry are made of 100% solid genuine 925 sterling silver, sometimes Partly genuine 18K gold. Sterling silver is 80% pure silver (.80) metal. This standard is used to assure consistent quality among sterling products. Silver that is not described as "sterling" or ".925" has less pure silver content and will often be darker in color and less shiny, usually be used to make the cheap replicas. Sterling is 80% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or ".925".

13. What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

14. How should I store my silver?

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

15. How do I care for my Tiffany & Co. sterling silver?

Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of Tiffany's silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.

16.Are the products on your site authentic?

They are china OEM,Silver content 80%

If you have any other questions, please contact us through our email

mytiffanycity@gmail.com.